This Privacy Policy describes how www.velourvalley.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at velourvalley@gmail.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.”

Device Information

Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to improve our Site.

Source of collection: Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: Shared with our processor Shopify and website analytics providers.

Personal Information collected: Browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

Order Information

Purpose of collection: To provide products or services to you, process payments, arrange shipping, provide order confirmations, communicate with you, screen orders for potential risk or fraud, and (with your consent) provide marketing communications.

Source of collection: Collected from you at checkout or when you contact us.

Disclosure for a business purpose: Shared with our processor Shopify, payment providers, and shipping partners.

Personal Information collected: Name, billing address, shipping address, payment information (processed by secure payment providers), email address, and phone number.

SMS Marketing

By opting in to receive SMS messages from velourvalley, you consent to receive order updates (including abandoned checkout reminders), promotional messages, and transactional texts. We value your privacy and only use your phone number to provide these services.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/a3pjiv-ss/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/a3pjiv-ss/privacy_policy).

Our website may use cookies to track items in your shopping cart, including when you abandon checkout. This information may be used to determine when to send cart reminder messages via SMS.

You can opt out of SMS marketing at any time by replying STOP to any message or by contacting us at velourvalley@gmail.com. Message and data rates may apply.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can learn more about how Shopify uses Personal Information here: https://www.shopify.com/legal/privacy
  
• We may share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or to protect our rights.
  

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, including on platforms such as TikTok and Instagram. This may involve sharing information about your use of the Site and interactions with ads with our advertising partners, sometimes through cookies or similar technologies.

You can opt out of targeted advertising by contacting us at velourvalley@gmail.com.

Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling orders, and communicating with you about products, services, and offers (if you opt in).

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on you. Our processor Shopify may use limited automated decision-making for fraud prevention that does not have a significant effect on you.

Cookies

A cookie is a small amount of information that’s downloaded to your device when you visit the Site. We use cookies to improve your browsing experience, remember preferences, and understand how visitors use the Site.

For more information about cookies used by Shopify, visit: https://www.shopify.com/legal/cookies

Changes

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

Contact

For more information about our privacy practices or to make a request, contact us at:

Email: velourvalley@gmail.com